Shipping & Delivery

1. Order Processing 

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order is processed and dispatched, you will receive a tracking number via email.

Estimated Delivery Time

We deliver within 5–7 business days from the date of shipment. Please note that delivery times are estimates and may vary depending on your location and external factors such as weather conditions or customs delays.

2. Shipping Carriers

We partner with trusted logistics providers to ensure reliable and fast delivery:

  • DPD
  • DHL
  • HELLMANN
  • UPS
  • FedEx

The specific carrier may vary depending on your region, product type, and availability.

3. Shipping, Delivery, and Risk of Loss

3.1 Order Processing and Fulfillment

All orders are processed within 1–2 business days of receipt, excluding weekends and recognized public holidays. Estimated delivery times provided during checkout represent business days from the date of shipment and are provided by third-party carriers as approximations only.

We cannot guarantee delivery dates or be held liable for delays caused by:

  • Carrier performance
  • Weather events
  • Customs processing
  • Other factors beyond our reasonable control

Shipping time: 5–7 business days.

3.2 Transfer of Risk and Title

Ownership of goods and risk of loss or damage shall transfer to you upon our delivery of the products to the designated carrier. For orders requiring signature confirmation, responsibility transfers at the time of documented delivery to your specified address.

3.3 Damage Claims Procedure

Customers must inspect all shipments immediately upon receipt.

To file a claim for damaged or missing items:

  • (a) Notify our customer service team within 48 hours of delivery
  • (b) Provide clear photographic or video evidence of the damage
  • (c) Submit any required carrier damage reports within 2 days

Failure to comply with these requirements may result in denial of your claim.