Retourneren & terugbetalen

At 'Elektrik Wheels' we want you to be fully satisfied with your purchase. If you are not entirely happy with your product, we are here to help.

1. European Union Right of Withdrawal

Pursuant to EU Consumer Rights Directive 2011/83/EU, customers residing in EU member states have the unconditional right to withdraw from the purchase contract within 14 calendar days of receiving the goods (“Cooling-Off Period”). We offer 30 calendar days Cooling-Off-Period, if conditions are met, send it back for a refund.

Om dit recht uit te oefenen:

Notify us in writing via email at contact@elektrikwheels.com before the Cooling-Off Period expires
Return the item(s) in original, unused condition, with all original packaging and accessories
The customer bears the direct cost of returning the goods unless the item is defective or incorrect

2. Return Condition Requirements

All items must be in pristine, unused condition, exactly as received
The package is unopened, and the bike is unassembled.
Items must include original packaging and all accessories

Not sure if your item qualifies for return? Contact us at contact@elektrikwheels.com and we’ll assist you.

Belangrijk: Producten die zijn geïnstalleerd, gebruikt of die tekenen van slijtage vertonen, kunnen niet worden terugbetaald. Dit beleid helpt ons om hoge kwaliteitsnormen te handhaven voor alle klanten.

3. Standard Return Policy

To return any item, prior authorization is required.

Retourzending:

Contact us first via email at contact@elektrikwheels.com with your order number and reason for return
Wait for our approval. We’ll confirm if your item is eligible for return
Ship the product only after receiving our return authorization

Let op:

Returns sent without prior approval will not be processed or refunded
We only accept returns of brand-new items that meet our return criteria - The package is unopened, and the bike is unassembled.
Shipping costs are non-refundable

Refunds will be issued within 14 business days of receiving and inspecting the returned goods.

4. Non-Returnable Items

We are unable to accept returns for:

Items that have been installed, used, or show signs of wear or damage
Products missing original packaging or accessories
Products that do not meet new condition requirements

Note: If you have successfully paid for your order, you accept the following refund policy by default.

Hulp nodig?

If you have any questions regarding your return, feel free to contact our customer support team:

Email: contact@elektrikwheels.com
Response time: Within 1–2 business days

Wij zijn er om het proces voor iedereen duidelijk en eerlijk te maken!